Reklamationsmanagement
Verärgerte Kund·in? Das könnte ein·e Stammkund·in werden. – Ein gekauftes Produkt funktioniert nicht so, wie es soll; eine Dienstleistung entspricht nicht den Erwartungen; ein Liefertermin wird nicht eingehalten. Der Ärger ist vorprogrammiert. In diesem Online-Seminar erfahren Sie, warum genau diese Situationen sich sehr gut dazu eignen, neue Stammkund·innen zu gewinnen. 90 Minuten, 185 Euro netto zzgl. 19 % USt..
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